General terms and conditions

These terms apply to all bookings at CrossFinca. The payment and cancellation terms are the same as in the booking calendar and in your booking confirmation.

This English version is provided for your convenience. In case of doubt, the German version is legally binding.

1. Scope

(1) These general terms and conditions apply to contracts for the rental of the apartments of CrossFinca, Carretera de Los Randeros 254, 03315 La Murada, Spain (hereinafter “CrossFinca”) for the accommodation of the tenant. The landlord provides its services exclusively on the basis of these terms.

(2) The tenant's own terms and conditions only apply if they have been agreed in advance. Deviations from these terms are only effective if the landlord has expressly confirmed them in writing.

(3) By booking, the tenant accepts these terms and conditions.

2. Duty of care

The CrossFinca apartments are fully furnished and equipped according to the inventory list. The landlord or their representative hands them over to the tenant on the day of arrival clean and in good condition. The inventory must be treated gently and with care and must remain at CrossFinca. All furniture must be used in a hygienically appropriate manner.

The tenant is directly liable for damage that they or their fellow travellers cause to the property. Damage caused by them or their guests during the rental period must be reported immediately and, where applicable, compensated.

In the event of misconduct of any kind, for example failure to observe quiet hours, improper use of items or lack of consideration for other guests or camp participants, the landlord may end the stay with immediate effect. In this case return travel costs will not be covered and remaining nights will not be refunded.

3. Rental agreement

The rental agreement becomes binding with the booking confirmation. Subletting, leasing and the transfer of rights and obligations to third parties are not permitted, nor are commercial activities on the property.

If the tenant does not leave the apartment at the end of the rental period, they owe the landlord compensation for use amounting to four times the daily rate for each additional day until the property is fully available to the landlord again. If the tenant does not return the keys (or does not leave them in the apartment when leaving), the landlord is entitled and obliged to replace the master keys at the tenant's expense.

4. Services

The rental price includes utilities for water, gas, electricity and Wi-Fi, bed linen as well as hand, pool and tea towels (these remain the property of the landlord) and the use of the pool and training area. In the case of above-average water consumption, we reserve the right to charge an additional €75.

5. Payment terms

Payment terms

• 50 % prepayment 14 days after the booking confirmation
• 50 % balance 14 days before arrival
• Bookings made within 14 days of arrival: 100 % immediately
• Security deposit of €300 or €600 (one or both apartments) by 1 day before arrival

The apartment may only be occupied after full payment, and only by as many people as stated in the booking. We will refund the security deposit at the latest 14 days after departure, once our managers have checked the apartment, or offset it against any damage found.

6. Cancellation by the tenant

The contract is binding. The agreed price is due in full even if the tenant does not arrive. In the case of early departure, the rental price will not be refunded. For a cancellation before arrival, the following applies:

Cancellation for private groups (refund)

• Free cancellation up to the 30th day before arrival
• 100 % of the total price as cancellation fee from the 29th day before arrival

Cancellation for business retreats

For business retreat bookings, and especially for longer stays or several periods per year, stricter cancellation terms and fees apply to booking requests from June 2025, as experience shows a higher likelihood of short-notice cancellation:

• 0 % of the booking amount up to 151 days before arrival
• 3 % of the booking amount up to 91 days before arrival
• 15 % of the booking amount up to 31 days before arrival
• 50 % of the booking amount from 30 days before arrival

If the tenant fails to pay the agreed prepayment even after expiry of a grace period set by the landlord with a warning of refusal, the landlord may withdraw from the contract without compensation.

7. Cancellation by the landlord

If, as a result of force majeure or other unforeseeable circumstances (for example official requirements), the landlord cannot provide the booked accommodation as agreed and therefore withdraws from the contract, they will refund payments already made. In this case the tenant has no further claims.

If an event of force majeure only takes effect during the stay and the landlord therefore terminates the contract, or if the tenant leaves the accommodation because, in their view, it is no longer habitable as a result of force majeure, no refund will be made.

8. Pets

Animals are only allowed after consultation and with express written confirmation. For stays with a pet, we charge an additional cleaning fee of €75.

9. Cleaning

On the day of departure, the tenant hands over the apartment broom-clean by check-out at 10:00. This includes: cleaning the kitchenette, washing up and putting away the dishes, removing leftover food and all rubbish, stripping the beds and sweeping all rooms. All rubbish must be disposed of properly off the property before departure. The landlord takes care of the final cleaning.

10. Liability

The landlord is liable, within the scope of the duty of care of a prudent businessperson, for the proper provision of the rental property. Liability for outages or disruptions of the water, electricity or internet supply and for events and consequences of force majeure is excluded.

11. Use of the Wi-Fi

(1) Use of the internet access

The landlord provides internet access via Wi-Fi in the apartments and allows the tenant to use it during their stay. The tenant may not allow third parties to use it. The landlord gives no guarantee for the availability, suitability or reliability of the internet access.

The landlord may at any time admit further users and restrict or block the tenant's access in whole, in part or temporarily if the connection is or has been misused, insofar as the landlord must therefore fear being held liable and cannot prevent this with usual and reasonable effort within a reasonable time. In particular, the landlord reserves the right, at their reasonable discretion, to block access to certain sites or services (for example sites glorifying violence, pornographic sites or paid sites).

(2) Risks and limitation of liability

The Wi-Fi only provides access to the internet. Virus protection and a firewall are not available; data traffic is unencrypted and may possibly be viewed by third parties. Malware (for example viruses, Trojans or worms) may reach the device during use. Use is at the tenant's own risk. The landlord is not liable for damage to the tenant's devices or data unless the landlord or their agents caused it intentionally or through gross negligence.

(3) Responsibility and indemnity

The tenant is responsible for the data transmitted via the Wi-Fi, any paid services used and any legal transactions concluded, and bears the resulting costs. They comply with applicable law when using it and in particular will:

• not access or distribute immoral or illegal content,
• not unlawfully reproduce, distribute or make available copyrighted works, especially not via file-sharing programs,
• observe the applicable youth protection regulations,
• not send or distribute harassing, defamatory or threatening content,
• not use the Wi-Fi for mass messages (spam) or other unlawful advertising.

The tenant indemnifies the landlord against all damages and third-party claims resulting from unlawful use of the Wi-Fi by the tenant or from a breach of this agreement, including the costs of defending against such claims. If the tenant recognises such a breach, or ought to recognise it, they will inform the landlord.

12. Pool and training area

The pool, pool area and training areas are used without supervision and at your own risk. The tenant takes all necessary precautions for safe use by themselves, their fellow travellers and guests, especially children. Children may only be in the pool area under the supervision of an adult; children under 10 and non-swimmers only with suitable swimming aids and under the supervision of adults who can swim. The landlord excludes any liability for this. Anyone who does not wish to take on this overall responsibility may not use the pool and training area.

13. Landlord

The landlords of CrossFinca are Stefan Sausenthaler and Lucia Holzner, Westendstraße 89, 80339 Munich, Germany.
Email: [email protected] · Website: www.crossfinca.com

14. Place of jurisdiction

The place of jurisdiction is Munich, Germany.